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Responsible gambling
At River Rock Casino Poker, we take responsible gaming very seriously. Our goal is to ensure that our players gamble safely and responsibly while having a great time.
Self-Exclusion
If you feel like your gaming habits are becoming problematic or if you have concerns about someone else's gaming behavior, please don't hesitate to contact us for assistance. We can help you self-exclude from all BCLC gaming facilities, including online play on PlayNow. Our team is trained to handle sensitive situations with care and discretion.
Deposit Limits
We understand that setting limits on your spending can be a difficult decision but it's an important step towards responsible gaming. You can set daily, weekly or monthly deposit limits through the following methods:
- Visit our Guest Services desk
- Use our mobile app (downloaded from Apple App Store or Google Play)
Cooling Off Periods
If you're concerned about your gaming behavior and want to take a break, we can help. Cooling off periods allow you to temporarily exclude yourself from our facilities for up to six months.
Voluntary Pre-Commitment
We also offer voluntary pre-commitment controls that let you set limits on your losses or session times.
Reality Check Alerts
To keep track of how much time and money you're spending, we provide regular reality check alerts. These notifications can be set to appear every 30 minutes, an hour, two hours, four hours or six hours.
Spending Analytics
In addition, our system provides real-time spending analytics that enable you to monitor your gaming behavior closely.
Problem Gambling Services of BC (PGSBC)
We've partnered with PGSBC to provide free and confidential counseling services for individuals affected by problem gambling.
Gamblers Anonymous Meeting Locator
We also support the Gamblers Anonymous movement and can provide you with meeting locations near our facility.
GameSense Advisors
For those who require additional guidance, we have GameSense advisors available Tuesday-Saturday between 10 AM to 10 PM.